Draft for review: items marked [to be confirmed] must be completed and the policy reviewed by the academy’s legal adviser before publishing.
Overview
This policy explains cancellations and refunds for programmes purchased from Smart Home Academy.
Cancellation by the student
[Cancellation window and refund percentage for each programme to be confirmed by the academy – for example, the deadline relative to the batch start date.]
Cancellation or rescheduling by the academy
If the academy cancels a batch, you may move to another batch or request a refund of the amount paid. [Timelines to be confirmed]
Counselling sessions
Counselling sessions are free. You can reschedule or cancel them at any time using the link in your confirmation message.
Failed or duplicate payments
If a payment fails but your account is debited, the amount is normally reversed automatically by your bank or payment provider. Contact us with the payment reference if it is not reversed within [period to be confirmed].
How refunds are paid
Approved refunds are returned to the original payment method. [Processing time to be confirmed]
Contact
Call or WhatsApp +91 7200 66 3333.